Wicker Park Bucktown Insider's Guide

Seth Ghantous -Chicago Veterinary Emergency Specialty

Thyra DeCicco - Wednesday, December 25, 2013

 My beautiful and sweet dog Rainn (on the right) before her untimely death December 2013 at Chicago Veterinary Emergency & Specialty Center at 3123 N. Clybourn Avenue Chicago IL 60618.

I am publishing this on Christmas Day in an effort to immediately warn others about my experience at Chicago Veterinary Emergency & Specialty Center. For if I can save one innocent animal's life, then perhaps Rainn's tragic death may not have been in vain. Unconscionable things happened to my sweet and loving dog at the Chicago Veterinary Emergency and Special Center (3123 N. Clybourn Avenue, Chicago) in December 2013 under the "care" of the attending physician Dr. Seth Ghantous. This matter is currently being investigated by multiple state regulatory agencies. Subsequently, the details of this specific case cannot be disclosed. When the time is right, however, I will share the details of Rainn's heartbreaking story.  


I took my beautiful American Staffordshire Terrier, Rainn, to the Chicago Veterinary Emergency + Specialty Center at 3123 N. Clybourn Avenue in Chicago in December 2013 for a routine blood test and exam. 5 days later my beautiful, happy and energetic dog was dead. She had just turned 8 years old.

Unimaginable things happened to me and my beloved friend at CVESC, under the "careof the attending physician Dr. Seth Ghantous DVM. And the simple fact is this. Had I not brought my dog to Chicago Veterinary Emergency & Specialty Center, my dog would not have died the horrible death she did. It is very difficult for me to come to terms with this devastating experience and what they did to my cherished friend. What I experienced was so egregious and traumatic, it has changed my life and my view of veterinarians forever. Please do your homework before taking your pet to a veterinarian. Do not blindly follow a referral; even if it's a veterinarian referral. If you read online reviews, know that consumer reviews for CVESC are being filtered by YELP so you are not seeing all of the reviews that have been published about this facility. 

Reviews That Are Not Recommended are reviews that YELP decides not to share with you, the consumer, and these reviews are not included in the business's rating. There are 10 1 star reviews posted for CVESC in the past year that are listed in a section on the bottom left hand side of the YELP page. Clearly, you're not getting complete information - and you need this to make an informed decision about your pet's care.

Filtering (hiding) negative reviews about a health care facility is public endangerment and your pet's life could be at stake. A number of consumer warnings are also filtered on the YELP website; clearly misrepresenting consumer feedback.  

I tried to post a 1 Star review on YELP and it was also hidden; again endangering the public. So I am publishing here where the information cannot be censored and I can reach people with the truth.

If it's too late and you've already had a negative experience at the Chicago Veterinary Emergency & Specialty Center at 3123 N. Clybourn AvenuePLEASE TAKE ACTION.  It is extremely important to let the Illinois Department of Financial & Professional Regulation know about your experience.

What you need to do:

1)Submit a formal complaint immediately to the IL Department of Financial and Professional Regulation. You can instantly report your experience online to those who regulate veterinarian licenses in the state of Illinois. Do this now. It will make a difference.

2)If you're trying to get your pet released and CVESC is refusing to do so (which happened to me and others) please know that no veterinarian can hold a pet against the owner's will. According to the American Veterinary Medical Association: The treatment plan must be agreed upon by both parties. If you don't agree, you can terminate your relationship with the vet at any time and bring your pet home.

If the Chicago Veterinary Emergency & Specialty Center refuses to release your pet into your care, walk outside, call 911 and wait for Police assistance. This directive comes directly via the Chicago Police Department.

My objective is to protect innocent animals and fellow pet owners from the same devastating experience my sweet Rainn and I experienced. Please feel free to contact me via the "Contact Us" form below for additional information. And please know, if you've had a terrible experience at CVESC you are not alone.

I have been contacted by many other people who are also taking action. 

Formal complaints have been filed with the IL Department of Professional Regulation, American Veterinary Medical Association, Attorney General and others.

Thyra DeCicco - Publisher
Wicker Park Bucktown Insider's Guide

Source of Information: Chicago Veterinary Emergency & Special Center 

Please note: YELP.COM does not limit biased and misrepresented information to this business only. If you're investigating a company and looking at reviews, go to the left-hand side of the bottom of the page to find the "Not Recommended Reviews" in a very pale grey to get the full true and unpublished story.

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